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Fiat 500e won't charge -- bricked?

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markooz1 · · 4 years ago

I am plugging in my charger, the lights all go on, the light on top of the dash starts to blink and nothing happens. After an hour the lights are are still blinking, but he range has not moved. After about 3-4 hours all the lights switch off and nothing happens. My range has actually dropped. If this were an iPhone I would say it is bricked. Has anyone else experienced this? Any solutions? Fiat says the studio needs to look at but I don't think it has the range to make it there and I don't want to tow it there if I don't have to. I am regretting this purchase...

Comments

· · 4 years ago

The charging process of an EV and a phone is completely different, you really can't compare symptoms and possible cause between the two. There is either a problem in your onboard charging equipment or the electric supply. Are you attempting to charge it from a 120V or 240V source? Can you plug it in to a different source to confirm the same thing happens when you do so? This will help to eliminate the issue is coming from the electric source. If it's not the source, then there is likely something wrong with your onboard charger. It's still under warranty, towing should be free so have it towed to your dealer.

As far as your buyers remorse please remember you did buy a low-volume compliance-car EV from a manufacturer than doesn't want to make them. Don't be too surprised if the quality isn't as good as it is on on electric vehicle that is made by a manufacturer that is really behind EV's and is trying to develop a strong electric vehicle product line. Neither can be said about Fiat. Good luck and I hope it gets resolved quickly for you.

· · 4 years ago

@markooz1: I work with Chrysler Group and someone on the FIAT team saw your post. We'd like to connect with you and put you in touch with someone to see what the issue is and how we can help.

When you can, please email me (mike.driehorst [@] Chrysler.com) your name, phone number, and the vehicle identification number (VIN) of your Fiat 500e.

Once I get that information, I'll have someone follow up with you.
Thank you,
-Mike Driehorst
Chrysler Digital Media
Chrysler Group

· · 4 years ago

I just drove my new 500e home last night. Love the car so far. I tried to charge the car last night and had the same problem as markooz1.

I plugged the charger into a dedicated outlet in my garage, I plugged the other end into the car.
The green lights on the charger, lit as the manual said they should.
The dash lit up with one solid and one blinking orange light, the range said 32 mi.
I checked after a couple of hours and the orange lights on the dash were off, charger lights were on.
I opened the car, the dash lights came on. 1 solid, 1 blinking. range said 32mi. I went to bed.
In the morning I checked and the dash lights were off again, charger lights still on.
I opened the car, the dash lights came on. 1 solid, 1 blinking. The range still said 32mi

We were disappointed, but my wife drove it to work and put it on a phase II charger. We will see what happens today. I'm sure if there is a problem, we will get it resolved. I'm excited about the opportunity to help revolutionize the automotive industry by driving such a cool little car, so if I have to put up with a little grief in the beginning, I still feel it is worth it.

· · 4 years ago

So the car never took a charge at the station. The studio reps were great. They came and picked up the car and gave my wife a nice cabrio loaner to use until the get our 'e' fixed. Having fun all the way.

· · 4 years ago

To: 500e in Capo Beach,
While I'm glad the FIAT Studio is taking care of you, I am sorry for the inconvenience and trouble. The FIAT team would like to get some information about the 500e issues you've had.

If you would, please send me (mike.driehorst [@] Chrysler.com) the below information, and someone from FIAT will follow up with you and/or the studio:

> Your name and phone #
> Your 500e's vehicle identification # (VIN)
> The name of the FIAT Studio you're working with

Thank you,
-Mike Driehorst
Chrysler Digital Media
Chrysler Group

· · 4 years ago

@MikeD-ChryslerGroup,

Everyone at OC Fiat has been great. When I test drove the 500e, they did not have the color combination I wanted. However, they were able to locate one at a dealer 75 miles away. They went and picked it up the next day, brought it to OC and had it detailed. They did not really have sufficient time to charge and test the vehicle and since there was 75 miles range when I went to pick it up, I told them that was more than enough to get me home and I would charge it up there. Since they had less than a day with the car, I completely understand how this could have happened and do not blame them for being negligent in any way.

Kevin, the sales manager at OC Fiat was very helpful. We told him what happened and he sent someone to my wife's work with a great little loaner and picked up our 500e. When I called yesterday, they told me that the charging controller needed to be replaced. They were in the process of doing that. They were then going to charge it, drive down the charge and charge it again to make sure it is OK.

Even though we had this problem I am still very happy with the car and with the great service from the studio. I am hoping that this will all be resolved with the new controller and that we can begin to enjoy electric driving.

· · 4 years ago

First off, i wasnt big on the electric car idea. But after needing a commuter, the idea seemed legit.

Since buying 2 weeks ago, ive had 2 problems.

First. Electric system service warning light came on. After a week in the shop, i was told the battery cooling system was properly pressurized. Took a week for the mechanic at my local dealer to get all the clear codes and infor from chrysler on how to fix it.

Second. Same as what was mentioned above. 1 day after getting my car back, i plugged it in the same as i had before. Dash lights started blinking like normal. Came out this morning to check on it. No lights on the dash were on. Battery was completely dead. Couldnt even unlock my doors. instrument cluster didnt light up, dome lights didnt turn on, i cant even get the key out of the ignition. Charger lights were still on amd green as indicated in the manual. Tried different outlets, but the car still would not charge. Now the tow truck is on its way to pick up and deliver back to the shop...again.

Another day wasted.

Like previously mentioned post. If buying electric, buy from a company who is actually all in. Such as the chevy spark or volt. Or the nissan leaf.

· · 3 years ago

@GasGuzzler -- If it's not too late and you are still having issues with your EV, I can connect you with the Fiat and Customer Care teams to help get it resolved.

As noted above, if you would, please send me (mike.driehorst [@] Chrysler.com) the below information, and someone from FIAT will follow up with you:

> Your name and phone #
> Your 500e's vehicle identification # (VIN)
> The name of the FIAT Studio you're working with
> Any other details or updates.

Thank you,
Mike Driehorst
Chrysler Digital Media
Chrysler Group

· · 3 years ago

We leased an orange 500e from mckevitt in berkeley ca on sunday. We drove to Napa this morning for christmas. We plugged in at a smartpoint station 2 blocks from where we are having xmas dinner. Car wont take charge says "Service Charging System" with a red plug symbol. I have 40miles left hope i can make it back home to el cerrito ca. Vin# 3C3CFFGE6DT753481. Merry Christmas?

· · 3 years ago

Actually it was a Charge Point station. The 240 plug seemed to be either non-op or incompatible. Either way it caused the 500e to go into an error mode and not charge.

I disconnected negative cable to battery. Then reconnected it and it cleared the error. Now I'm charging from the house 110 outlet and it's working. Close call but everything seems ok now.

Do the 500e come standard with a wrench to undo battery lead?

Or is there a reset/reboot switch somewhere?

· · 3 years ago

These questions for Mike Driehorst. The car is leased by McKevitt to us since Sunday 12/22/13.

· · 3 years ago

@aengusmc: I glad you had enough charge to make it home. I'll check with the Fiat 500e team and let you know.
-Mike

· · 3 years ago

I leased the 500e from Capitol fiat in San Jose CA. I live in San Francisco. I drove happily for 3days charge at home on a standard 110V. On the 4th morning, when I checked, the charge status said 5 hrs and 30 mins to full, plugged in but not charging. I tried to troubleshoot, replugging, no luck. I tried to start the car, but got the "service electric vehicle system" error. Car will not start no matter what I tried. Towed to Fiat of San Francisco where it's been staying for 17 days so far. They 've told me they replaced one capacitator. I don't know what that is, a capacitor maybe? And are awaiting a second one to replace. I'm one unhappy customer since I leased the ev to save on gas. Now I have to pay for gas AND the lease payment AND not drive in the car I want.
I'm also getting close to legally calling this a lemon
Vin# 3C3CFFGE7DT753392

· · 3 years ago

@Loan Tran - sorry to hear about your situation. I know that it is difficult for the FIAT mechanics to quickly remedy problems with electric cars. I was lucky, I got my 500e back in 3 days and they gave me a cool cabriolet to drive while mine was being fixed. I have had no problems since then and the car is a blast to drive. I am loving the electric experience and have no regrets about my choice to go with the 500e. Good luck, I hope you end up as happy with your car as I am with mine.

· · 3 years ago

I leased a Fiat 500e from Capital Fiat in Jan. After 3 days had a major battery failure that took ~10 days to diagnose. The VIN # was 3C3CFFGE2DT751664 and the dealer exchanged it for a new one (VIN 3C3CFFGE2DT751663). I've had the new fiat about a month and am now having charging issues - level 2 and level 1, sometimes it works sometimes not - when I plug the car in I get wondering lights. Happened at multiple charging stations now - just got the diagnosis from Capital and it is the power inverter module, a $5000 part that has to be replaced that is on backorder.

I want to love the car, but starting to lose faith - or is may just be bad luck - the Vin #'s are close, so maybe a defective batch?

· · 3 years ago

@Fiat 500e in mt view: I just sent you a message asking for a few other details. Once I get that information, I'll connect you with the Fiat team and corporate Customer Care.

-Mike Driehorst
Chrysler Digital Media
Chrysler Group

· · 3 years ago

Thanks Mike

· · 3 years ago

Happy to have my Fiat 500e back and fully repaired. Fingers crossed that was the last of it. It really is a fun little car to drive and I do love the electric experience.

· · 3 years ago

I just recently got my car back and they said it was the voltage regulator and a crack in my water pump. But now unfortunately it burns through the range really fast. I can get a little over 40 miles on a full charge when it says I can go 84 miles.

· · 3 years ago

@fiat500esport -- You should take it back to the studio to have it checked out. If you want, we can connect you with our Top Care customer service team to help.

If you would, email me (mike.driehorst [@] Chrysler.com) the below information, and someone will follow up with you:

> Your name and phone #
> Your 500e's vehicle identification # (VIN)
> The name of the FIAT Studio you're working with
> Any other details or updates.

Thank you,
Mike Driehorst
Chrysler Digital Media
Chrysler Group

· · 3 years ago

I have been very happy with my new 500e 2014, but i have heard 2 harrowing stories --- both from recent 500e lessors. One man was driving on the freeway in the high speed lane with his kids in the car and the car just simply quit. Not out of battery, just stopped dead, with no time to change lanes or pull off the freeway. It was a miracle he and his family weren't rammed from behind and seriously injured or killed. Another friend experienced a similar failure in SF but on a small side road, and he was eventually able to restart the car before blocking traffic. I submitted an inquiry to FIAT/Chrysler expressing concern and asking how many cars have experienced this kind of failure during normal operation and I was told that since I didn't have the problem myself, there was nothing they could do until I experienced it! The woman on from Chrysler was *incredibly* patronizing and after listening to her inane logic, I reminded her that in light of GM's recall issues (after 13 deaths), Chrysler should be very attuned to the problem and get out in front of it. In other words, if everyone needs to have their power inverter replaced, they should do so before someone is hurt or killed. I for one, am no longer driving with my kids in the car for more than a few blocks until I get a straight answer from someone at Chrysler. And if I have to go on the freeway, I make sure it's a short trip and I'm near a break down lane.... This has taken a lot of the joy out of driving the car for me, and the story has also stopped 2 of our friends who were about to buy/lease the car in their tracks.

· · 3 years ago

My wife's 500e is in for service now for the same problem. (Wouldn't charge, with service charging system error). The current treatment plan is a replacement battery. I will keep this forum updated with results.

· · 3 years ago

KaterineSFO & WebPablo: I am sorry for the rough start you're having with your new Fiat 500e. We would like to connect you with our Top Care customer service team to have your 500e checked out (in KatherineSFO's case) and to check on the situation with the FIAT Studio (in WebPablo's case).

When you each can, please email me (mike.driehorst [@] Chrysler.com) the below information and I'll send it to the Top Care and FIAT teams:

* Your name & phone number
* vehicle identification number (VIN) of your 500e
* name of the studio/dealer you bought it or are leasing it from
* Any other details of the issues you've experienced

Thank you,
-Mike Driehorst
Chrysler Digital Media
Chrysler Group

· · 3 years ago

Our 2013 500e is going in for service now for the same problem. (Wouldn't charge, with service charging system error). Im waiting for the Fiat roadside now. It took 2 calls and 12 minutes of hold to get an operator. So now Im trying to find out from the dealership about a loaner and they are very non committal." Have the car brought in and once we determine the problem we will see if it qualifies for a loaner " I have 740 miles on the car and 2 months of lease #3C3CFFGE4DT750790 Dealership Fiat of Glendale (Chrysler)

· · 3 years ago

@JoeKing - Wow, sorry to hear that your FIAT studio wasn't more helpful. When we had our issue, OC FIAT sent a driver out with a cool Cabrio loaner and picked up our 500e and drove it back to the studio. It was her first week on the job and they told her that if the car didn't have enough charge to make it back to the studio, she would have to wait for their tow truck driver to come get her and our car. She did make it back on the remaining charge and we got to drive the convertible for a few days while our problem was resolved. Since then, we have put over 6k miles on the car with no problems.

I hope that you end up being as happy with your 500e as we our with ours.

· · 3 years ago

Update to our situation: Car is still in the shop after waiting for the new battery. It would seem the car is still not charging. The downtime now is starting to make my wife very unhappy. The loaner they gave her is a jeep liberty. Not exactly a car that is keeping her mind off of things…

· · 3 years ago

Hi ... a note to Mike D of Chrysler, I emailed you, so I hope you received my note. Seems simple, but I've had trouble getting anyone at the dealer (South Bay Autonation FIAT in Hawthorne, CA to respond to me in any way shape or form about buying a 220/240 volt charger .... I understand that there is a FIAT brand charger that looks very much the same as the standard 110 that comes with the car and costs around $600-$700? I can't get the dealer to call me and when I've been there, there has been no one available in parts? Seems odd, I trust the parts department is there to support customers, and makes a profit off of parts sold? Also, can you tell me, or anyone reading this is there is a non branded one that works well with a FIAT 500e? I have been told non FIAT ones "erase the codes" and don't work well? Is this the case ... Love my car, just need a faster charge.... thanks so much, please let me know.

Frank

· · 3 years ago

I am having similar issues as other people posted. I have few charging stations at my work and my car won't charge and show two end lights blinking. After few days I found a work around, I leave my car at the charging station not plugged in for 25-30 minutes and then connect the charger. It works. So there is nothing wrong with the charging station and something with the car. It charges fine at other Level 2 chargers though. I took it to OC Fiat and they said, there is no error code reported. I purchased the car to charge it at my work and If I cannot do that there, it is painful.

· · 3 years ago

@Techguy09: I'll just need a few details and then I can connect you with our Top Care team. When you each can, please email me (mike.driehorst [@] Chrysler.com) the below information:

* Your name & phone number
* Vehicle identification number (VIN) of your 500e
* Any other details of the issues you've experienced

Thank you,
-Mike Driehorst
Chrysler Digital Media
Chrysler Group

· · 3 years ago

My wife has put almost 10K miles on her 2013 500e in the last 10 months. We've had no issues with charging until the last couple weeks, when we've seen the "two end lights blinking" twice, and each time received a text notification that charging terminated due to an error. This is with our home level 2 charger, and the charger itself doesn't show any error conditions. Two questions -- is there a write-up somewhere describing the blinking light codes? And does anyone know when the parts will be available to fulfill the recall notice we received? The recall issue seems extremely dangerous to me -- I'd think Fiat would be doing everything possible to get the fixes completed and avoid the potential liability. Our dealer just said "the parts aren't available -- call back every once in a while and check". Not very proactive or helpful...

· · 3 years ago

OK, it's officially a real issue. The car would not charge tonight and displayed the "goalpost" lights and a charging error on the dash. I'll bring it into the Fiat dealer in the morning. Any suggestions or advice would be appreciated.

· · 3 years ago

Possibly good news. The dealer upgraded the software per one of the tech notes and the 500e charged last night without issue. The dealer did say "the Bosch charger you have isn't compatible" -- odd because it worked great for 9+ months. We've also had charging issues at public charging stations, so this wasn't just a Bosch charger issue. I also got my name on the list for the recall replacement of the Power Inverter Module. The dealer said they don't have the units in stock yet, and will officially start making appointments when the the PIM's start to ship.

· · 3 years ago

The home-charging problem was a charger issue. Bosch stepped up and replaced the charger when I opened a tech support ticket. They were very responsive -- I received the new charger in less than a week. The car once again charges at home without issue. This doesn't explain the issues we've had charging at public stations, but home charging is the most important.

Fiat added no value in diagnosing this issue. The closest they came was to say "the charger we support works fine." I'm now a big Bosch fan. As for Fiat, we love the car. When the lease ends, though, we'll look for a committed EV manufacturer.

· · 3 years ago

Took my 500e to Capital Fiat for the power inverter module safety recall. Note that I already had the PIM replaced in January and the car was running fine, but was told I needed to replace it again. Drove Fiat home yesterday and to the gym this morning and it was fine, but when I got ready to go to work I got the dreaded yellow fiat outline with big exclamation point saying service electrical vehicle system. So frustrating that a safety recall has gone bad - not sure yet if it was the installation or the part, but either way not a good experience. Need to call roadside assist to get the car back into Capital Fiat today

Mike D, please follow up with Capital Fiat (San Jose) to find out what is going on.

VIN 3C3CFFGE2DT751663
Lubab Sheet
lubab_sheet@yahoo.com

· · 3 years ago

I heard back from capital and the new PIM was faulty. I'd like to understand how a safety recall component can be faulty. Does Chrysler have quality and testing standards in place?

I expect to get car back tomorrow - and if anyone is counting assuming this one works it will be the third power inverter module for this car in less than 1 year (4700 miles) after the first Fiat 500e was taken back as a lemon......

I would really like the 500e to be successful, it is a cute fun little car and I love that it is fully electric. And, I understand this is a limited release car. I just hope that Fiat and Chrysler are taking the issues and feedback seriously to improve future models.

· · 3 years ago

Had my little 500e for less than two months now. The two end lights were blinking , and each time received a text notification that charging terminated due to an error. I unplugged and replugged several times and tried different charging stations but no go. 110 volt charging even failed. I had it towed to the dealership and they told me that corporate won't approve the $2000 plus repair needed to get it charging again. They told the service center to find a cheaper way to get it working again so I'm without it goodness knows.

· · 3 years ago

I've had 2 major problems with the Fiat 500e in less than 8 months. I began a lease on my first Fiat 500e in March 2014 and nearly died as I was going down a steep freeway just 5 days into the lease. The brakes failed and I was unable to stop. Luckily the Fiat 500e was small enough to fit in between the cars within the lanes. It eventually stopped as it ran out of momentum and I was able to swerve to the shoulder. I towed the 500e to J Star Fiat and I was able to get the car replaced with a new one.

My replacement 500e now has has another issue similar to what @gasguzzler above had written. I went to my car and couldn't even unlock the door. The car was completely out of power and the lights on the dash wouldn't light. It would not even charge. I put the key in the ignition and the key got stuck. Had to call a tow truck to jump it and luckily was able to put the car in neutral to get it towed. Now I'm at OC Fiat contemplating on getting a new car. What would happen if the power would have died as I'm driving it? I could be killed!!! By then it would be too late. @MikeD-ChryslerGroup is it possible for me to get out of my lease? I think it's a better option than dying.

· · 2 years ago

Help! Fiat 500e battery is dead. Since the battery is dead I can't open the doors with the key fob. I can't plug in the charger because you have to unlock the doors to open the charging flap. The manual key won't unlock the doors either because it was made to unlock it electronically even with the manual key. Can't open the hood to charge it that way because I can't unlock the door to pop the hood. Any ideas? I can't seem to find anything online.

The car only has 1,600 miles and has been in the shop at least 6 times with electrical problems. My friends haven't had problems, but we've had nothing but problems with this little car. :(

· · 2 years ago

@OCBallPlayer / @HimmyJiggins:

I can connect you to our Top Care team, if you're not already working with them. Please email me the below (mike.driehorst@FCAgroup.com) and I'll send it to Top Care for review and follow up with you:

* Your name and phone number
* 500e's vehicle identification number (VIN)
* Any other details
* What we can do to make it right

Thank you,
-Mike Driehorst
FCA Digital Media
Fiat Chrysler

· · 2 years ago

@MikeD

I have leased my Fiat 500e since October 2013 and it has been nearly flawless until Dec 12th 2014 when I took it in for a recall (inverter and software upgrade)

Since getting it back it does not charge with my 120v or level 2 at my home. It does at the Fiat dealership and my workplace but my 120v car charger (the one delivered with the car and used for 2-3 months) no longer works nor does my level 2 built in charger - which I've used for the last year.

I have an older home and maybe the grounding isn't the best, but my chargers worked prior to the upgrade and now BOTH no longer work after the recall. Any other issues that you are aware of like this?

What does the recall do exactly?

Thanks in advance,

Andy

· · 2 years ago

I went in to have my recalled part replaced in the San Francisco Studio. They've now had my 2014 500E for over a week. They called me a few days in and asked if I had ever been in an accident - I have not. They said there was a plastic tab missing that was supposed to hold the power cord in place and since it wasn't there the cord was exposed which could result in a loss of power, crash or ELECTROCUTION!! They said only a body shop worker would have removed it so I guess it was never put in the car and it was a manufacturing error but it is shocking to think a plastic tab breaking or missing could kill you. Now the dealership is saying there is an "electrical draw" which means some of the electricity isn't getting to the motor. They have no way of determining where the draw is so they have to "gut the interior" and check all the electrical connections. I don't see how a missing tab relates to a faulty connection further down the line but they are still blaming it on the tab. Maybe the tab keeps the cord from jostling around? He keeps talking about faulty, possibly frayed, wiring relating to the missing tab and now "possible electrocution" which makes the car unsafe to drive. They won 't let me talk to the engineering dept in fiat. This is all so bizarre. Whatever happens I will no longer have warm fuzzy feelings about this car which I loved before this. I've been driving around in a car that could have killed me. How many other cars are driving around in this state? The guy is acting like he has done me this huge favor by saving me from the car they sold me. The only reason iI found out I was in so much danger is that I had to go in for the recall way before any required maintenance. I've only had it for 11 months and to hear that I might have been electrocuted makes me feel pretty stupid. I really don't want the car back. I know that the dealerships don't like the 500e but since I'm not allowed to talk to the engineering dept. at fiat I can only take the dealer's word that risked my life by driving a brand new fiat. They have made me terrified to drive it. They must know that I would think about it every time I drive, wondering when the next plastic part will give way and I'll be killed by a jolt of electricity. I don't trust that it can be fixed properly. The California Lemon law allows for two attempted repairs of dangerous conditions so I guess I will have to endure one more before I can get a refund. The lemon law also says you can't lose use of the car for more than 30 days during the first 18 months so maybe the time will just run out. A week ago I loved my car. This has been a rude awakening. I didn't even know electrocution was a danger of driving an EV. I realize now that I was a fool to buy an EV from a company that doesn't want to be selling them. While the CEO made his infamous comments after my purchase the culture was there from the start and to be honest I knew they weren't making any money off my purchase. Why should I expect them to care if I'm happy or even safe? If the CEO doesn't want anyone to buy the car why would the assemblers care about a plastic tab? I get the impression that everyone from the dealer to the customer service people could care less about this car. I thought the engineers at Fiat built a great EV out of pride but I don't think anyone at Fiat takes pride in this award winning car. They all keep saying there are so few people at Fiat who know anything about the car that of course those few people can't talk to lowly me. My car is the orange-headed stepchild and it's ludicrous for me to expect them to pay any attention to it. Just waiting now for the lemon law to kick in.

· · 2 years ago

It is sad to say but I have had every issue that others have posted. It has left me standed more times than I can remember. The worst was probable getting stuck on a major intersection and also losing the brakes. My daughter was with me and it terrified both of us. It took 4 large men to move this small car out of danger since the emergency brake and the steering wheel both locked. I a was scared to death to drive it again, but had to because they gave me no choice. It has now been in the shop 3 more times and has been towed every time. The last time it was taken in because the key got stuck in the ignition and it would not start.
After I went to pick it up the shop handed me the keys and it wouldn't even start at the shop. Now they say it was my fault because I took 2 weeks to pick it up. It has now been 3 days since I left it at the shop and they said if I don't pick it up immediately, then they will charge me $25 per day. The gull of them, after everything they have put me through. Fiat basically said "Too bad" and good luck. This car is unsafe to drive!!!!!!!!

· · 2 years ago

I am appalled after reading all of your experiences. I googled "Fiat 500e and Charge Point problem" and this forum thread was the first thing displayed. I too started having problems with my 2014 500e last week:

1st - My car suddenly slowing down stating "Limited power supply." I was able to revive the car, took it to the Santa Monica dealer and they said that they downloaded some new software and "it would never happen again."

2nd- I charged my car via the Charge Point L2 charger inside my building. I returned to my car the next day to find it completely dead. It had absolutely no electricity. I called Fiat roadside and they jump started the car and towed it to Santa Monica Fiat. Today I was told that they are actively working with Charge Point to fix this problem. I called Charge Point to inquire about this and the service rep stated that he had abolustely no open tickets that indicated this type of issue.

I was also never notified about a recall. I'm utterly fed up with Fiat. We need answers!

· · 2 years ago

I have had my 500e less than a year. Has already been in the shop once because all of a sudden went into turtle mode and died. It had to be towed to the dealer.

We have also not been able to charge at several level 2 charging stations.

Today, went out to the car and the car is dead. Won't start, the date has even reset to 01-01-2014. Key is now stuck in the ignition. It won't go into Neutral or anything. Now I have to miss a morning of work again to get it towed into the dealer and deal with a car that is less than a year old for the second time.

I am starting to review the CA lemon laws because of what we have already been through and what I am reading on these boards.

Has anyone been able to lemon out their fiat 500e?

· · 2 years ago

After 8 months and two software upgrades, my 500e has decided to stop charging. I have a Bosch charger that has worked flawlessly since they day I got the car. Juts in case, I tried charging the car using the standard charger. All LEDs are green, but it won't engage. Even with the charger that Fiat includes, it doesn't do anything.

I also tried the "Charge now" option in the Fiat app and even though it states that the command has been set, you guessed it, nothing happens. All I see are each of the dashboard lights blink one by one in succession. For example: light 1 on, then off, then light 2 on, then off all the way to light 5 and back again to light 1. I have no idea what it's doing at this point. Ohm and Fiat, would you please, *please* hire a decent app developer? The iPhone app is horrible, clunky and when something doesn't work, no useful feedback is given whatsoever.

· · 2 years ago

You may have tried to plug in the charger too soon. If you plug in too soon( before car has completely shut down) The software gets confused. Is there an error message? Try restarting car then turn off and give it a couple minutes then plug back in. There is more on this error on the google+ forum. Good luck.

· · 2 years ago

We have a brand new Fiat 2015 500e's and are unable to charge it @ home. Getting a "unable to detect plug-in" error message.We are using an outlet in the garage that does not have anything else drawing from it and has heavier load capacity wiring connecting it to the electrical panel.

We took that car in twice, diagnostic tests were run, other 110v outlets worked just fine and no problems were found. Seems we don't have sufficient electricity at home. We tried charging the car at all hours with only minimal items using electricity.

We are getting an EV level 2 charger installed asap.

· · 2 years ago

I've been leasing a Fiat 500e in San Francisco for nearly 2 years now. I've put 14,000 miles on the clock and absolutely love the car. This morning the car would not start though. Managed to get roadside repair out to jump start, and the driver suggested driving it around to charge up the 12V battery (which was dead). However, the battery doesn't seam to take the charge and is driving in some kind of powersaving mode, which means that even though it's saying that I have a 74 mile range, it won't go over 30mph. Brought it back home, plugged it in and now it doesn't seem to be charging at all.

And if that wasn't bad enough: My local dealer closed recently. Today I contacted the nearest one (Burlingame) and they told me that they cannot even look at my car for another week and half. Not only that, even though the issue is one that is likely covered under the warrantee, they refuse to consider giving me a loner car while I wait. They won't even let me drop the car off early on the off chance that they get a cancellation in their service schedule.

I love everything about my car, but I'm really frustrated with the attitude of the dealership in not being at all helpful in solving this problem in a timely manner. They also said that I would have to pay towing fees if I'm not able to drive the car to the as this dealer (not the one I originally leased the car from) is further than 10 miles from my house.

I imagine the fix on the car is reasonably straightforward, but it seems as if no-one but the dealer can do it, and they aren't being at all helpful.

Any suggestions?

· · 2 years ago

You could take the 12V battery out of the car and take it to your nearest car parts store. They can test it for you and see if it needs replacement. The Fiat can be a lot harder on the battery than you would expect. Also if you haven't had the latest software updates, you might want to get that done because one of the things in the update specifically addresses the problem you are having.

· · 1 year ago

I just got my fiat 500e last week of November and I only had 451 miles on it. All of a sudden a" Service electric vehicle system" pop up and the amber icon showed on top. I also received email after a plug in to my level 2 fiat charger.
"
Motor or Battery Service Needed
Dear XXXXXX

This notification is to let you know that battery and/or motor service is needed on your 2015 FIAT 500E.

You are receiving this notification per your Owner Connect preference.

Thank you!"

I am shocked with this. My wife has EV Spark and it is almost a year now and no issue at all.

FIAT MOPAR CHRYSLER PLEASE HELP. THIS IS MY MEANS OF TRANSPORTANTION GOING TO WORK.!

· · 1 year ago

Hi!

There's a ton of posts on here, and I'm sorry if an answer has been posted and I didn't catch it, but I'm starting to get to my wits end with charging this 500e of mine.

For months, I've had sporadic charging issues. Due to recent events (breakup), I'm stuck with the 500e and no home-charging capability. I use only public chargers.

~50% of the time: they don't work, and I get goalposts on the car. But I make due, because I have no options.

Fiat says its the chargers fault, the chargers say its Fiat's fault. I've brought it to Fiat in Costa Mesa once, they said its fine.

Okay - great.

Today was my last straw.
I tried to charge.
I didn't get goalposts. Yay.
I waited to make sure it didn't turn INTO goalposts after 30 seconds or so (which it has in the past). It stayed charging and I left. Battery @ 25%

3 hours later I return to see my car with goalposts. 41% charge.
I tried the 3 other chargers around me - none would charge the car.

I'm at home now with barely enough charge to get to work (which has no chargers).

What am I supposed to do in this situation? Call Fiat for a tow and a diagnosis? They already saw me once and if they charge me for the tow because "its fine" I'm going to lose it.

Thanks for any advice.

Cheers,

G.

· · 1 year ago

Hi G - it sounds to me like the car isn't getting a good constant flow of juice - it's being interrupted or varying too much - which will cause the charging to stop. You may have a faulty charging cable or the electrical in your house may not be reliable enough. Try using your cable at someone else's house - if it doesn't work there tell fiat to give you a new cable. If it does work then try another outlet at your house - there are heavy duty extension cords you can use - or have an electrician do an upgrade. I'm not an expert and I've never had this problem with my 500e. The guy who designed the system for Bosch hangs out in the Google+ Fiat 500e forum and a lot of the folks there are very knowledgeable so I would post there as well. They will work with you until you have it sorted. Good Luck!

· · 5 weeks ago

HELP!

We've brought our car into Chrysler San Jose Auto Mall to be fixed for a charging issue.

We brought the car home and it is still not charging. We are getting an error message that it cannot locate the plug.

Is this the replacement plug they gave us or is the vehicle?

We've had this car for over a year and have less than 2000 miles on it.

HELP!

· · 5 weeks ago

Skimmed through this long thread. We have three 500 e's. Two wouldn't charge at home on a regular plug.
The 3rd - was fine. All cars charged everywhere else.

Solution - bought a Siemans 220 v charger and problem solved, Seems the electrical current was low - even when we just had the new electric installed and it passed inspection

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